Contact Information

If you have any questions regarding the content that is displayed for any of your registered accounts, please contact the appropriate department using the telephone number listed below.
Note that the City of New Westminster staff available at these telephone numbers will not be able to provide assistance on how to use the web site, and can only discuss the information in your registered account.

Business Licences604-527-4565
Permits (Building & Plumbing)604-527-4580
Permits (Development, Heritage & Rezoning)604-527-4532
Dogs604-519-2008
Tax604-527-4550
Utility (Electric and Water, sewer & solid waste)604-527-4555

Having trouble with registering your accounts? Click here

Need assistance with changing your password? Click here, fill in your email address, and click the "Reset it" link.

For assistance related to registering or activating a user profile, or changing a password, please send us an e-mail. Be sure to include your name and telephone number at which you can be reached.